Ordering & Cancelling Options


Orders can be made 24 hours a day, 7 days a week for your convenience and will be monitored throughout the day.  
There are four options for how you can order your water as follows:

  • Phone message
  • Text message
  • Email message
  • Internet/Website orders – follow this link for step by step instructions to use the online web ordering system

Please note the conditions around ordering and cancelling of water and in particular if you have ordered water, you are deemed to have taken that water. The onus is on irrigators to cancel their order when they intend to stop their water take to avoid being “billed” for water they have not used.  The Directors of Opuha Water have applied a consistent interpretation to this matter;  if you order water, you will be charged, it is up to each irrigator to place and cancel orders.

Phone orders should be made to 021 433 522.
This is a phone message service so please be prepared to leave a clear message of your details and requirements when you call.  This should be the only number that is used to order and cancel water.
When you leave a message through this system your order will be collected, recorded in the database and collated into our daily water release schedule.  We prefer that you do not make water order phone calls to Opuha House or directly to operations staff as we may not be in a position to record the information and ensure it gets into our system.

Text message orders should be sent to 021 433 522.
This text messaging service should be used for water ordering only and not relied upon for any other communication with OWL personnel.  If you choose to use this method, please ensure that all details listed below are provided. If insufficient information is provided, it may result in no water being released.

Email orders should be sent to water@opuha.co.nz
Please ensure that all email water orders only go to this address as order information emailed directly to individual staff email addresses may not be processed.

When placing an order, please provide the following details:

  • Your name, property address and location of take (if you have more than one)
  • Start date and time (eg. 1st Sept, 6.00am)
  • Finish date and time (eg. 2nd Sept, 6.00pm)
  • Amount of water required (in litres per second)

When cancelling or editing an order, please provide the following details:

  • Your name, property address and location of take (if you have more than one)
  • Details of your details of your finish date and/or change.